Privacy Policy

Personal Data: Name, email address, delivery address, phone number, and account credentials.

Transactional Information: Payment methods, billing address, and order history.

Technical & Usage Data: IP addresses, browser types, device IDs, and location data gathered when using our site or app.

Preferences: Special delivery instructions.

• To process, prepare, and deliver your food orders.
• To verify user accounts and communicate real-time order updates.
• To process secure payments via third-party gateways.
• To personalize the menu, send promotional offers, and improve platform features.

Delivery Partners: We share your name, address, and phone number with restaurant partners and delivery drivers solely to fulfill your order.

Service Providers: We share necessary data with secure payment gateways (e.g., Razorpay) and analytics platforms.

Legal Obligations: We may disclose data if required by law or to protect against fraudulent transactions.

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Note: We do not store sensitive payment card details on our servers; these are handled directly by PCI-DSS compliant payment processors.

Users can update or delete their account information at any time through the account settings.

Users can opt out of receiving promotional emails or marketing SMS messages by clicking the "Unsubscribe" link or replying "STOP."

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or an alert on the site.

If you have any questions, concerns, or requests regarding your personal information, you can contact our Data Protection Officer or customer support team at support@swadoo.org.